Welcome to Elavon. If you’re looking for Opayo, you're in the right place. View Opayo products
Dealing with a issue
In most cases, issues relating to an online purchase can only be resolved by contacting the company you purchased the goods or services from. Opayo is unable to access or disclose any transaction information to shoppers for security reasons and will be unable to assist with any of the requests below:
- Resolve a dispute
- Process a refund
- Cancel a transaction
- Check on the status of an order
- Make changes to your order
- Cancel duplicate payments
Report an issue
Where you believe a company is acting fraudulently, you can report it to us by using this form. We will forward your query on to the company in question and request that they get back to you within 7 business days. Please note, however, we cannot guarantee that the company will respond to you. We do not have any control over third party organisations.
Before reporting an issue to us, you should:
- Speak to the organisation that issued your card as they are best placed to take this forward on your behalf
- Read the instructions provided in the most frequently asked questions
- Attempt to contact the company by telephone and email on at least 3 occasions to give them an opportunity to respond to you directly
Helping thousands of customers around the world grow their business through payments
Customer service and support
We’re here to help!
Customer service: 0345 850 0195 (menu option 2)
8am to 6pm, Monday to Friday
Elavon technical support: 0345 850 0195 (menu option 1)
24 hours a day, 365 days a year
Opayo product support: 0191 313 0299
24 hours a day, 365 days a year
Copyright© | Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
Elavon Financial Services DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
Helping thousands of customers around the world grow their business through payments
Customer service and support
We’re here to help!
Customer service: 0345 850 0195 (menu option 2)
8am to 6pm, Monday to Friday
Elavon technical support: 0345 850 0195 (menu option 1)
24 hours a day, 365 days a year
Opayo product support: 0191 313 0299
24 hours a day, 365 days a year
Copyright© | Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
Elavon Financial Services DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
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