Cookie policy

access-token & refresh token

These cookies are stored after logging in. The cookies identify you as a visitor between different pages. These session cookies are essential for authentication and without them the customer cannot navigate or use key features of the site. The access-token cookie will be replaced automatically every 15 minutes on the website and both cookies will be deleted upon leaving it.

The cookie is deleted when the browser or tab is closed.

Session

Strictly Necessary

JSESSIONID

This cookie is stored when you seek to login. The cookie identifies you as a visitor between different pages and stores specific properties and settings. The session cookie is essential for authentication and without it the customer cannot log in. This cookie will be deleted automatically after leaving the website.

See 1 above

Session

Strictly Necessary

JSESSIONID_TGP

See 2 above

See 1 above

Session

Strictly Necessary

JSESSIONID_TNE

See 2 above

See 1 above

Session

Strictly Necessary

LFR_SESSION_STATE_*

See 2 above

See 1 above

Session

Strictly Necessary

ObSSOCookie

See 2 above

See 1 above

Session

Strictly Necessary

oldState

The purpose of this cookie is to keep track of the user’s state. It helps them navigate back to the same state after login, in case their session expires.

See 1 above

Session

Strictly Necessary

pivot

See 2 above

See 1 above

Session

Strictly Necessary

Session Cookie

See 2 above

See 1 above

Session

Strictly Necessary

SESSIONIDCOOKIEKEY

See 2 above

See 1 above

Session

Strictly Necessary

TNEPROD

See 2 above

See 1 above

Session

Strictly Necessary

usbtrustgateway

See 2 above

See 1 above

Session

Strictly Necessary

cookie-agreed -

This cookie records that a user of the website has selected to close the cookie pop-up and it ensures that the cookie pop-up does not reappear for the user as they navigate the website.

See 1 above

Session

Strictly Necessary

cookies-consent

See 13 above

See 1 above

Session

Strictly Necessary

cookiesPolicy

This cookie is used as part of a cookie consent mechanism, which remembers the user's cookie preferences for a 90 day period. The cookie records whether the user has or has not consented to different categories of non-essential cookies.

90 days

Persistent

Strictly Necessary

elavon.cookies

See 13 above

See 1 above

Session

Strictly Necessary

elavoncookies

See 13 above

See 1 above

Session

Strictly Necessary

the_cookie

See 13 above

See 1 above

Session

Strictly Necessary

cookiePolicyAccepted

See 13 above

See 1 above

Session

Strictly Necessary

count

This cookie is set if the Hero Banner component is present on the page. It is used to rotate the display of the Hero image sequentially. Necessary for correct display of information on website.

See 1 above

Session

Strictly Necessary

crossCountryMessage

Records whether the user has closed cross country message.

The cookie is deleted when the browser or tab is closed

Session

Strictly Necessary

highPriorityMessage

This cookie is set when the visitor clicks close on the High Priority message, in order that the visitor is not shown the message again after closing. Necessary for correct display of information on website.

The cookie is deleted when the message window is closed.

Session

Strictly Necessary

persistentcontactpopup

This value is set when the visitor clicks close on the "Welcome" popup. This value is used by the floating quick contact icon component.  Necessary for correct display of information on website.

See 1 above

Session

Strictly Necessary

ADRUM_BT1

This is an AppDynamics server-side agent cookie that helps ensure the availability and responsiveness of the website by monitoring and ensuring server performance.

See 1 above

Session

Strictly Necessary

ADRUM_Bta

This is an AppDynamics server-side agent cookie that helps ensure the availability and responsiveness of the website by monitoring and ensuring server performance.

See 1 above

Session

Strictly Necessary

ADRUM

This is an AppDynamics server-side agent cookie that helps ensure the availability and responsiveness of the website by monitoring and ensuring server performance.

See 1 above

Session

Strictly Necessary

angular-cache.caches.stringCache.data.

This cookie helps to ensure that the content of a page loads quickly and effectively by using HTTP caching. This is necessary for effective and responsive site performance.

See 1 above

Session

Strictly Necessary

countryDetails

Records the country the visitor is from in order to display correct message concerning relevant website. This cookie improves page load speed and reduces server load.

See 1 above

Session

Strictly Necessary

Elavon_analytics_id

The purpose of this cookie is to identify you as a visitor across multiple browser sessions. This cookie is essential for effectively troubleshooting user issues.

30 days

Persistent

Strictly Necessary

has_js -

Used by website platform to ensure that javascript is enabled. This is essential for the appropriate display and function of the site. The website would not function or would function in an unexpected manner if the cookie was not stored.

See 1 above

Session

Strictly Necessary

TABCHILDID

This cookie is essential to consistent site navigation and supports site functionality, particularly with respect to report generation for the user, which is a key function of the site. Without the cookie, the user’s report generation will not work properly.

See 1 above

Session

Strictly Necessary

TABID

This cookie is used to hold user’s tab navigation information. If the cookie is not present, the user’s tab navigation will not work properly.

See 1 above

Session

Strictly Necessary

countryCode

The purpose of this cookie is to store the visitor's website country settings.  This is necessary for a smooth browsing experience.

See 1 above

Session

Strictly Necessary

lang

The purpose of this cookie is to store the visitor's website language settings.  This is necessary for a smooth browsing experience.

See 1 above

Session

Strictly Necessary

Session Storage

The purpose of the “Session Storage” cookie is to implement a “save for later” feature in forms. It enables users to continue filling a form from where they left off even after closing it, and when returning to the page, the form is pre-filled with their previously entered information. The data is saved locally only and can’t be Please also see by the server.

The data in session storage is cleared when the page session ends

Session

Strictly Necessary

userLanguage

The purpose of this cookie is to store the visitor's website language settings.  This is necessary for generating documents in the correct language

See 1 above

Session

Strictly Necessary

ext-elavon-aem 

This cookie helps ensure that the content of a page loads quickly and effectively by distributing the workload across multiple computers (this is sometimes referred to as ‘load balancing’ or ‘reverse proxying’).

See 1 above

Session

Strictly Necessary

ROUTEID

See 37 above

See 1 above

Session

Strictly Necessary

ak_bmsc

Used by Akamai Bot Manager tool for detection of malicious bots.  This cookie is used to track the progress of the session going through the standard detection workflow. When present, it is also used as the identifier instead of the IP address for the bot rate control rules.

2 hours

Session

Strictly Necessary

bm_sv

Used by Akamai Bot Manager tool for detection of malicious bots.  This cookie is used as part of the session validation detection method and keeps track of the number of HTML pages and Ajax requests the client makes.

2 hours

Session

Strictly Necessary

bm_sz

This cookie is used as part of the behavior anomaly detection method of Bot Manager Premier, it is also known as the short term cookie. It references the telemetry collected during the session.

4 hours

Session

Strictly Necessary

abck

This cookie is used as part of the behavior anomaly detection method of Bot Manager Premier, it is also known as the long term cookie. It is used to track a user's past behavior (human / bot) on a protected site. It is also used to control the behavior of the JavaScript on the client side, in particular the telemetry collection process and plays a role in the Proof  Work challenge process.

1 year

Session

Strictly Necessary

CSRF-Token

This cookie supports key security features on the site to prevent unauthorised use through retaining the user's assigned token.

See 1 above

Session

Strictly Necessary

XSRF-TOKEN

See 48 above

See 1 above

Session

Strictly Necessary

_bc_vm_crid

This cookie supports our Boldchat chat function and is required for it to operate. The cookie does not exist unless the customer clicks on the chat link which opens in a separate browser window.

The cookie is deleted when the chat window is closed.

Session

Strictly Necessary

rc::c

This third party cookie controlled by Google is used to filter requests from bots when registration and contact us functions are used on the site.  This cookie is used to differentiate between humans and robots.  The cookie is only stored when the user invokes the function.  The registration and contact functions would not operate or would operate in an unexpected manner if the cookie was not stored.

Please see Google’s Privacy & Terms site for details about its management of cookies and processing of personal data.

See 1 above

Session

Strictly Necessary

rc::a

See 51 above

See 1 above

Session

Strictly Necessary

viewedOuibounceModal

Used to remember whether you have seen a "further assistance" message alert

The cookie is deleted when the browser or tab is closed

Session

Strictly Necessary

mbox

This cookie is used by our Adobe SiteCatalyst analytics software and allows us to measure the performance of our website content using A/B split testing (e.g. we compare two versions of a web page, email, or other marketing asset and measure the difference in performance).  This cookie gives us the ability to test which online content and offers are more relevant to our users.

2 years

Persistent

Performance / Analytics Cookies

_ga, _gali, _gat, _gid, _gcl_au etc.

These cookies are used used by our Google Analytics software to collect information about how visitors use our website and determine the efficacy of advertisements on our website. We use the information to compile reports and to help us improve the website. The cookies collect information in a way that does not directly identify anyone, including the number of visitors to the website, where visitors have come to the website from and the pages they visited. Please also see Google's overview of privacy and safeguarding data at https://support.google.com/analytics/answer/6004245/.

Please see Google's overview of privacy and safeguarding data at https://support.google.com/analytics/ for more details.

Performance / Analytics Cookies

Google Optimize cookies (_gaexp, _opt_awcid, _opt_awmid, _opt_awgid, _opt_awkid, _opt_utmc, _opt_expid)

This cookie is used to determine a user’s inclusion in an A/B experiment via Google Optimize and the expiry of experiments a user has been included in. Google Optimize is used to enhance user experience on our website.

Please see Google Cookie Usage on Websites https://developers.google.com/analytics/ for more details.

Performance / Analytics Cookies

Hotjar cookies (_hjSessionUser{site_id} , _hjSession{site_id} , _hjClosedSurveyInvites , _hjDonePolls , _hjMinimizedPolls , _hjShownFeedbackMessage , _hjSessionTooLarge , _hjSessionRejected , _hjSessionResumed , _hjid , _hjRecordingLastActivity , _hjTLDTest , _hjUserAttributesHash , _hjCachedUserAttributes , _hjLocalStorageTest , _hjIncludedInPageviewSample , _hjIncludedInSessionSample , _hjAbsoluteSessionInProgress , _hjFirstSeen , _hjViewportId , _hjRecordingEnabled ) 

These cookies are used by a Hotjar script  for displaying the correct content to your users without personally identifying anyone. If you do not wish to be tracked by Hotjar you may do so by following the steps on the hotjar website https://www.hotjar.com/policies/do-not-track/

Please see Hotjar cookie information data at https://help.hotjar.com/hc/en-us/articles/115011789248-Hotjar-Cookie-Information for more details.

Performance / Analytics Cookies

QuantumMetricSessionID

his cookie is from Quantum Metric and allows us to understand and improve how you use our site.

30 minutes of inactivity on the website

Session

Performance / Analytics Cookies

QuantumMetricUserId

This cookie is from Quantum Metric and allows us to understand and improve how you use our site.

1 year

Persistent

Performance / Analytics Cookies

Facebook cookies 

(fr, _fbp)

This cookies are used by Facebook platform to collect informations and measure the performance of our advertising on Facebook by understanding the actions people take on our website and to optimize ads based on collected data. Please also see Facebook’s Cookies Policy at https://www.facebook.com/policies/cookies 

90 days

Persistent

Targeting/Advertising Cookies

Facebook cookie (datr) 

This cookie is used by Facebook to identify the web browser being used to connect to Facebook independent of the logged in user. This cookie plays a key role in Facebook’s security and site integrity features. 

Please also see Facebook’s Cookies Policy at https://www.facebook.com/policies/cookies

2 years

Persistent

Targeting/Advertising Cookies

Twitter cookie (personalization_id)

This cookie is used by Twitter for tracking and targeting. 

Please also see Twitter’s Cookie Policy at https://help.twitter.com/en/rules-and-policies/twitter-cookies

2 years

Persistent

Targeting/Advertising Cookies

LinkedIN cookies (bcookie)

This cookie is used by  LinkedIN to acts as a third party host where website owners have placed one if its content sharing buttons in their page.

2 years

Persistent

Targeting/Advertising Cookies

LinkedIN cookies (UserMatchHistory)

This cookie is used by  LinkedIN to synchronize ad ID from LinkedIN.

30 days

Persistent

Targeting/Advertising Cookies

LinkedIN cookies (_guid)

This cookie is used by  LinkedIN to identify a LinkedIN Member for advertising through Google Ads.

90 days

Persistent

Targeting/Advertising Cookies

LinkedIN cookies (li_fat_id)

This cookie is used by  LinkedIN to member indirect identifier for Members for conversion tracking, retargeting and analytics.

30 days

Persistent

Targeting/Advertising Cookies

YouTube cookies (VISITOR_iNFO1_LIVE)

This cookie is used by YouTube to provide bandwidth estimations.

6 months

Persistent

Targeting/Advertising Cookies

YouTube cookies

This cookie is used by YouTube to store and track visits across websites.

1 year

Persistent

Targeting/Advertising Cookies

YouTube cookies

This cookie is used by YouTube to store a unique user ID

Session

Session

Targeting/Advertising Cookies

Google Ads Cookies (gclid, HSID, NID, PREF, SAPISID, SID, SSID, IDE, DSID, test_cookie, SNID, AID, TAID)

These cookies are using by Google for advertising, including serving and rendering ads, personalizing ads (depending on your ad settings at g.co/adsettings), limiting the number of times an ad is shown to a user, muting ads you have chosen to stop seeing, and measuring the effectiveness of ads.

Please see Google advertising and measurement cookie information at https://business.safety.google/adscookies/ for more details.

Targeting/Advertising Cookies

DV360 Cookies (DSID, _gads, pm_sess, pm_sess_NNN, aboutads_sessNNN, FPAU, ANID, IDE,_dc, FLC, RUL)

These cookies are using by Google for advertising, including serving and rendering ads, personalizing ads (depending on your ad settings at g.co/adsettings), limiting the number of times an ad is shown to a user, muting ads you have chosen to stop seeing, and measuring the effectiveness of ads.

Please see Google advertising and measurement cookie information at https://business.safety.google/adscookies/ for more details.

Targeting/Advertising Cookies

Adform Cookies (C, TPC, GCM, CM, CM14, token, otsid, uid, SR<RotatorID>, CT<TrackingSetupID>, EBFCD<BannerID>, EBFC<BannerID>, CFFC<TagID>)

These cookies are used by Adform to enable partners to target ads to visitors, to evaluate how well their ads work, and to see users’ opt-out choices

Please see Adform cookie information at https://site.adform.com/privacy-center/adform-cookies/ for more details.

Third Party Cookies

ictf_master

Stores the unique Visitor Reference. It allows to track the behaviour of the visitor of the page during the visit, for the marketing purposes.

90 days

Persistent

Targeting/Advertising Cookies

ictf_il

Contains per installation tracking source cache. It allows to track the behaviour of the visitor of the page during the visit, for the marketing purposes. Unique identifier of the page visitor (e.g. telephone number entered by the visitor) will be stored to allow future identification.

90 days

Persistent

Targeting/Advertising Cookies

ictf_in

Contains per installation number replacement source cache. It allows to track the behaviour of the visitor of the page during the visit, for the marketing purpouses. Unique identifier of the page visitor (e.g. telephone number entered by the visitor) will be stored to allow future identification, also after replacement of the unique identifier. 

90 days

Persistent

Targeting/Advertising Cookies

ict_0

Contains third party tracking and number replacement source cache. It allows to track the behaviour of the visitor of the page during the visit, for the marketing purpouses. Unique identifier of the page visitor (e.g. telephone number entered by the visitor) will be stored to allow future identification, also after replacement of the unique identifier. 

90 days

Persistent

Targeting/Advertising Cookies

ict_master

Stores the unique Visitor Reference. It allows to track the behaviour of the visitor of the page during the visit, for the marketing purposes.

90 days

Persistent

Targeting/Advertising Cookies

_GRECAPTCHA

This cookie is set by Google reCAPTCHA, which protects our site against spam enquiries on contact forms.

6 months

Persistent

Strictly Necessary

gdpr_preferences

This cookie is used as part of a cookie consent mechanism, which remembers the user's cookie preferences for 1 year. The cookie records whether the user has or has not consented to different categories of non-essential cookies.

1 year

Persistent

Strictly Necessary