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Americas

United States
Puerto Rico

Europe

Denmark
Germany
Ireland
Norway
Poland
Sweden
United Kingdom
Spain

Americas

United States
Puerto Rico

Europe

Denmark
Germany
Ireland
Norway
Poland
Sweden
United Kingdom
Spain
Elavon customer service: 0345 850 0195 Opayo product support: 0191 313 0299

Customer Resource Centre

Managing your account

You can manage your account in Elavon Connect. It’s your portal for updating details, running reports, checking your monthly statement and managing your account.

New customers are automatically registered for Elavon Connect. Check your email for instructions to get started.

Not yet registered?

If your account was opened before January 25, 2024, you were not automatically enrolled in Elavon Connect. But don’t worry! You can do it now in a few easy steps. Click the ‘Register’ button below to get started.

Understanding your statement

Check out our handy guide to reading your statement.

Managing chargebacks

Learn how to minimise and handle disputed transactions.

Change account details

You will find the relevant forms for changes to your account.

Keep your business details up to date

Now you can manage your business details yourself within Elavon Connect in a few easy steps.

Elavon terms of service UK (CCA)

(Sole trader, or partnership with 3 or less partners)

Elavon terms of service UK (non-CCA)

(All other customers)

Elavon terms of service (Multi-national customer)

(Multi-national customers)

Opayo Merchant Terms & Conditions

(Opayo gateway only)

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