Elavon Customer Service:
0345 850 0195
Opayo Product Support:
0191 313 0299
The first thing you will need to do to check the fraud results is log in to your MyOpayo panel as a user with permissions to view the transactions that have been processed through your account.
Once logged into your MyOpayo you can then review the transactions that have been processed through your account.
To do this select the transactions tab along the top of the screen, you will then be shown a list of transactions that have been processed through your account.
You are then able to view the fraud results for each transaction by checking the following columns:
|
Transaction type |
Description |
|---|---|
|
CV2 |
The 3 digit security code results for the transaction |
|
Add |
The address results for the transaction |
|
PC |
The postcode results for the transaction |
|
3D |
The 3d Secure results for the transaction |
|
Featurespace Action |
The risk rating applied to the transaction |
|
Featurespace Score |
Featurespace score assigned to the transaction |
|
Featurespace ID |
The ID applied to the transaction by Featurespace system |
Transaction type
Description
CV2
The 3 digit security code results for the transaction
Add
The address results for the transaction
PC
The postcode results for the transaction
3D
The 3d Secure results for the transaction
Featurespace Action
The risk rating applied to the transaction
Featurespace Score
Featurespace score assigned to the transaction
Featurespace ID
The ID applied to the transaction by Featurespace system
The results for the CV2, ADD, PC, 3D, and Featurespace action results will be displayed as the following:
The fraud prevention checks were successful, and the information provided by your shopper matches the records for this check.
The details provided DO NOT match the records for the specific fraud prevention check and the information given by the shopper is incorrect.
The information provided by the shopper was not submitted to the bank for verification and not fraud prevention checks were carried out.
The fraud prevention checks were not carried out, and no fraud results were returned with the transaction.
You will be able to review all transactions that have been processed through your account by doing this.
(Sole trader, or partnership with 3 or less partners)
(All other customers)
(Multi-national customers)
(Opayo gateway only)
Helping thousands of customers around the world grow their business through payments
We’re here to help!
Customer service: 0345 850 0195 (menu option 2)
8am to 6pm, Monday to Friday
Elavon technical support: 0345 850 0195 (menu option 1)
24 hours a day, 365 days a year
Opayo product support: 0191 313 0299
24 hours a day, 365 days a year
Copyright© | Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
Elavon Financial Services DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
Helping thousands of customers around the world grow their business through payments
We’re here to help!
Customer service: 0345 850 0195 (menu option 2)
8am to 6pm, Monday to Friday
Elavon technical support: 0345 850 0195 (menu option 1)
24 hours a day, 365 days a year
Opayo product support: 0191 313 0299
24 hours a day, 365 days a year
Copyright© | Elavon Financial Services DAC. Registered in Ireland with Companies Registration Office. The liability of the member is limited. United Kingdom branch registered in England and Wales under the number BR022122.
Elavon Financial Services DAC, trading as Elavon Merchant Services, is a credit institution authorised and regulated by the Central Bank of Ireland. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.
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