MyOpayo links

Two MyOpayo environments are available - test and live. To test your integration, you will need to log into test MyOpayo:

Log in details

The administration log in details for test MyOpayo and live MyOpayo are identical. Be sure to log in the correct environment.

The administration log in details are sent by email to our vendors when their account is initially set up.

If you're a developer, you will need to ask the vendor to share the log in details with you. Our log in details are made up of vendor name, username and password.
 

Administration log in details

The administrator account only allows you to create and manage other users in MyOpayo.

You will not be able to view any transactions when logged in. You must therefore create your own user account before you are able to access the real MyOpayo system.
 

Things to be aware of

• The vendor name will always remain the same
• The username and password are specific to each account. 
• A vendor may have multiple accounts.
• If you have created a user in test MyOpayo, it will not automatically be created in live MyOpayo

Once logged into test MyOpayo using your administration login details, you will be able to create a user.

Select the settings tab from the options along the top followed by users. The user administration screen should appear.

Click on the new user button and enter the details of the user you wish to create. You will need to give the user sufficient privileges to process transactions and refunds. The user details will only work in test MyOpayo for testing purposes. You will need to recreate your users at a later stage in live MyOpayo.

When creating any user it is important to remember to add an email address. By adding an email address the user will be able to request password reminders and be able to receive news and updates from Opayo about the system. To find out more about users and emails have a look at our article.
 

User settings explained

• Account privileges – These are the different types of transactions that can be processed via MyOpayo
• MyOpayo access – These are different functions available within MyOpayo. It doesn't affect the ability to process transactions.
• Default landing page – This is the page the user will land on every time they log into MyOpayo

​​What's next

Log out of test MyOpayo and log back in using the new user details you just created.

Before you can start processing online payments through your live account, you will need to process a test transaction through test MyOpayo. The test is mainly to familiarise yourself with our systems and ensure the integration was implemented properly.
 

Process a test transaction

Go on your website and process a transaction using the details below. The test account has no connection to the banks live card and address details will not work on our platform.
 

Test card details

You can use any of the card details below to process your test transaction.

Expiry date: Any date will work.

Test address details

Use these address details for the fraud prevention checks:

• Address – 88
• Postcode – 412

Test 3D Secure password & response

If 3-D Secure is active on your account you will also be required to enter a password to complete the process.

Password (case sensitive): password

The 3-D Secure responses are:

• Y – Enrolled, and will progress to the password page to complete verification.
• N – NOT Enrolled and will return a 3DSecureStatus=NOTAVAILABLE back to your system.
• U – Unable to verify enrolment and will return a 3DSecureStatus=NOTAVAILABLE back to your system.
• E – Error occurred during the 3-D Secure verification. This will return a 3DSecureStatus=ERROR back to your system.
  
  

Each response is to ensure your website can handle the multiple responses that are sent from Opayo back to your site.
 

Troubleshooting your integration

If you need any help amending your transaction, try looking at our online support resources.

Locating the transaction to refund

1. Log back into test MyOpayo using your new user log in details (not the administration log in details) 
2. Select the transactions tab on the top of the screen.
3. Choose the transaction you would like to refund and click on the successful payment, release, authorise.​ All transactions should now be listed.
    

Performing the refund

1. From the transaction detail screen, click on refund transaction.
2. A refund window should appear with the amount you would like to refund.
3. Make sure the amount is the full amount of the transaction and enter your user password to validate.
   
   You have now successfully refunded your transaction.

You're done but your account isn't necessarily live yet

Once test transaction is successfully processed and refunded and you are happy with the integration, please contact us either by e-mail opayosupport@elavon.com or phone 0191 313 0299 to open your account on live. You will receive an e-mail confirming that the account has been switched once this had been done.

Get in touch with our 24/7 customer support team to check the status of an account.

What else can you do in the meantime?

Start setting up users in Live MyOpayo. See instructions
Set up your security checks, 3-D secure and payment options in Live MyOpayo. See welcome pack

Before you can use the virtual terminal in MyOpayo you must first have active on your account a mail order telephone order (MOTO) merchant number.

If you do not have a mail order telephone order merchant number on your account you will not be able to process transactions through your MyOpayo.

If you would like to process your transaction in another currency you have the option to select from the available currencies from a drop down list next to the amount on the card details screen.

You will only be able to select from currencies that are supported on your Opayo account.

Important - If you do not have a merchant number for the currency you would like to process you will not be able to do so. Opayo will only allow vendors to process transactions in currencies that they have valid merchant numbers available.

After you have entered the card details into the terminal you will now need to select the make payment button.

You have now processed a transaction through your MyOpayo.

Refunding a transaction - full or partial
Void a transaction
Logging into MyOpayo