Help with talech Register (Elavon EPOS)                                             

Your new POS is a cloud based solution and requires business grade broadband installed and the broadband should only be used for the POS.

Minimum bandwidth for running the POS software is 5Mbps down, and 1.5Mbps up, per device.

If you wish to use your broadband for other services (CCTV, music streaming, customer WiFi access), then you must contact your internet service provider to segregate bandwidth on your router for the POS system or, you should run those services on a separate router.

If you do not do this, it will impact the POS and terminal performance, therefore your business operations, customer experience and revenue.

Before the installation, Elavon will firstly send an engineer to your site to complete a site survey of your infrastructure. This is at no charge and is for your benefit to ensure that the internet you have installed is ready to support the installation of your POS solution.

When data is sent or received over the internet, it is sent through a specific port to an IP address.

So, when it comes to taking payments it’s essential to check with your internet provider that the associated ports and IP addresses are allowed, as shown in the table on the next page.

Static IP address solution required for integrated terminal.

The following details are required:

• Static IP address
• IP Gateway
• Subnet details
• DNS address

Your engineer will require two DNS server addresses for Tetra terminals.

If a secondary DNS address is not known, a public DNS can be used (Public DNS examples 8.8.8.8 & 8.8.4.4 for Google). Your firewall configuration needs to include a DNS address access. The MAC address of the terminal can be provided by the engineer at the time of installation if required for firewall configuration.

Connect the power cable to the terminal USB port, this is located on the left side of the terminal, below the volume buttons.

• Lift the protruding tab with the NFC logo on it.

• Open the compartment and remove the empty roll, ensure the logo side is not facing the terminal.

• Insert the open roll in the compartment.

• Ensure that the paper is sticking up above the terminal.

• Hold the paper in place, close to the compartment.

• Close the compartment (there will be a click noise when closed) and tear off the excess paper.

   

Note: Tear off a complete turn of the paper to avoid printing on the adhesive residue.

The card PAN and expiry date and the 3-digit security code (from the back of the card) should be entered. 

• Payment with Gratuity: tap on the slide to turn tips on and off. Green indicates Payment with Gratuity is turned on. 

• % Gratuity percentage: turn on and off percentage tips by tapping the box beside the option. The tick indicates it is turned on.  The percentage amounts in the red boxes will be offered during the transaction. 

• Custom: turn on custom percentage gratuity by selecting the Custom tick box, this will allow the user to input a preferred percentage amount for the gratuity. 

• Customize Values: change the default percentage values option by changing the percentage amounts in the customize values fields above. The % amounts can be customized by inputting new values in the white boxes under the customize values heading, tap in each box to bring up the keypad. NOTE: The Custom box must be ticked to enable this feature.  

• Gratuity amount: this option will allow the user to input a preferred gratuity amount during the transaction. 

• If both gratuity percentage and gratuity amount are selected the user can choose to add a gratuity by percentage of the sale amount or add their own gratuity amount during the transaction.  

• Visually impaired mode: Visually impaired mode provides support to visually impaired users by provided audible instructions during the transaction.

Note: The terminal will automatically connect to the strongest available network that is saved.