Help with Ingenico DX8000

Ensure Sale is selected. The Sale icon will be coloured red.

Enter the Sale amount using the keypad.

Press Confirm to move to the next screen.

Press Delete to delete the number entered.

Press Cancel to cancel the full amount.

CONTACTLESS 

Present the card or payment devices to the contactless reader. 

Insert the card in the card reader. 

The Cardholder should enter the PIN. 

Magstripe 

Swipe the card in the magstripe reader at the side of the terminal.  

Keyed Card Present 

Select the manual entry icon on the payment screen. 

If the terminal is DCC enabled, the terminal will dial to the Elavon host for the latest exchange rates and will display the DCC conversion. 

The cardholder can accept DCC by selecting the flag of their currency.  

The cardholder can reject DCC by selecting the flag of the merchant’s currency. 

Cancel the transaction by pressing the red cancel button. 

The transaction will display a screen displaying the terminal dialing to the Elavon host for approval. The terminal will display transaction approved when the approval has been received.  

If Visa Multisensory or MasterCard Sonic are enabled the terminal will display the  

sounds and animation for Visa & MC approvals.  

Verify Customer Signature

For transactions that require customer signature, the terminal may prompt to verify the customer signature. 

• Select the refund icon.

• Enter the amount of the refund.

• Press confirm to process.

• Press Delete to change the amount. 

• Press Cancel to halt to transaction. 

Present the card to receive the refund using the available payment methods.

Contactless – Tap card or device.

Insert Card – insert card into the chip and pin reader at the bottom of the device. Cardholder to enter PIN if requested. 

Swipe Card – swipe card into the card reader at the side the device.

Manual Entry – press the manual entry icon and enter the card PAN and expiry date when prompted. Note – it could be necessary to swipe up on the payment screen to access the manual entry icon.

Enter the supervisor password.

• Level 2 supervisor password.

If the terminal is DCC enabled, the terminal will dial to the Elavon host for the latest exchange rates and will display the DCC conversion.

The cardholder can accept DCC by selecting the flag of their currency. 

The cardholder can reject DCC by selecting the flag of the merchant’s currency.

The terminal will dial to the Elavon host and print the merchant and customer copy receipt. 

The merchant copy receipt will print.

Remove card from the card reader if prompted (for contact chip and pin transactions).

If prompted to confirm the cardholder signture:

• Press YES to confirm signature matches
• Press NO to confirm signature does not match. If NO is selected the tranaction will be voided and a void receipt will print.

The customer copy receipt will print.

Select Batch/Totals.

The End-of-day should be run everyday.

Select End-of-day banking.

Select Yes to submit end of day.

The terminal will dial to the Elavon host and will print an end of day report. 

1. Locate and select the Settings icon on the home screen.

2. Enter the Settings password

3. Select the “Network and Internet” option.

4. Select the Wi-Fi option.

5. Ensure the Wi-Fi is turned on - If it is not select the slider to turn it on.

6. The terminal will then scan for nearby networks.

7. Tap the required network to select it.

8. Enter the Wi-Fi password using the on-screen keyboard.

1. Access the Settings Icon

Enter the Settings password

Select Network & Internet

2. Select Mobile Network

3. Select Advanced

4. Turn on Automatically select network.

This allows the SIM card to automatically select the network.

5. Turn off Automatically Select Network to manually select an available network.

The terminal will search for an available network and display them on screen.